The Good Customer Experience
We must develop the KommuneKredit of the future in a way that benefits our customers. We must be able to offer advice based on well-defined products and clear communication on financing options. Customers should experience smooth and seamless services throughout the value chain – from the initial contact until the engagement ends. Digital options should be available for commitment overviews and self-service solutions.
Steady and stable market player
We must act as a steady and stable link between the Danish municipalities and regions and the capital markets. At all times, we must be able to service our customers at the lowest possible cost regardless of market conditions. Customers, investors and authorities should always have full trust in us and this should be ensured through stable financial key figures, an optimised balance sheet, careful risk management as well as robust systems and risk models.
Simple and Robust IT Framework
We must have a simple and flexible IT architecture that accommodates our business needs and ensures operational efficiency. We need a system portfolio based on the best standard systems in each area and standardised integration technologies. IT security levels must be high and match the requirements for the financial sector.
Transparency and a Solid Reputation
We must comply with the norms and standards applicable to both a well-run financial company and a state-owned business. We need transparency in our products, lending and leasing activities, risk management and sustainable initiatives. Transparency should support our reputation and the prevalence of good stories about KommuneKredit among decision makers and key stakeholders.
Professionalisation
Professionalisation concerns our employees, core values and culture. We must integrate our core values into everything we do. We must have a culture that encourages cooperation and resoluteness and where we learn from our mistakes. We must be a high performance and agile organisation that possesses the right qualifications to implement our desired strategic development while ensuring that we are operationally low-risk and stable.
Integrating Sustainability Into our Business Model
KommuneKredit must support the green transition ambitions of the municipalities and regions by providing funding at the lowest possible cost. We do so by financing investments with green and other sustainability bonds that adhere to applicable and relevant standards and by future-proofing our business through a strong ESG profile anchored in the entire organisation.